Support

1. Care & Use Guides (PDFs)

2. PC interface software. This program, available to our registered users, copies data from the ThermaViewer or TV2 Master Thermometer to a PC. It can also be used to print out the time-temperature graph, save the data in tabular format, and save the data in encrypted format, which can only be read or printed with the TView program. (Some versions require a password)

3.  Video on installing the TV2 Master Thermometer

4.  Installation guide for Auto Dialer APD-10 4 numbers)

5. Installation guide for Auto Dialer APD-12. (8 numbers-2 channels).

6. Technical Support for auto dialer 858 413-0149 (ask for technical support)

7. The Viewer 1 PC interface cable is 10 feet long and connects the Viewer1  to a serial port of a PC (Com1-Com9). The Viewer 1 can be disconnected from it's sensors and power source and walked over to a PC to download the data as long as a charged 9vdc battery is in place, or it can be permanently attached to the PC with an straight-through extension cable. (Cable wiring diagram so you can make your own cable)

8.  Quick Start (PDF) guide for Viewer 1 without auto Dialer

9.  Quick Start (PDF) guide for installing the Viewer 1 with an auto dialer.

10. The firmware in the Viewer 1 is upgraded by replacing the microprocessor which is in a socket on the PCB board inside the Viewer 1. This is normally done by sending the Viewer back to factory, however it can be done in the field if the user has experience in replacing chips. This is done at the users risk. Step by step guide.  Upgrading firmware for the TV2 or Master Thermometer is done with the TView software.

11. Warranty information. All Viewer 1 and sensors come with a 1-year replacement warranty. An extended warranty is also available.

12. Installation guide for serial to Ethernet adaptor.  (Support 416 674-5942)

13. Documents of Compliance for CE mark and AUS-NZ

14. Credit Application

15. Alarm behavior of the TV2 Master Thermometer and ThermaViewer

16. Calibration Procedures

17.  W-9 form (Use print preview and size to 30% before printing)

18.  Troubleshooter software  (This software when installed on your desktop will download system parameters from a ThermaViewer, saving them in a file on your PC which can be emailed to us for help in determining a problem).

19.  Power point presentations

20.  Copy of software on CD for downloading data to a computer

21.  Copy of drivers for prolific serial to USD converter for Vista and Windows 7

22.  TV2 drivers.

23.  Password protecting the data stored in the TV2 Master Thermometer or ThermaViewer.

*If you do not have Adobe Acrobat Reader on your computer, you can download it for free.


Designed and Manufactured in the USA

2009 Two Dimensional Instruments, LLC
(modified: )