Two Dimensional Instruments
Support
1.ThermaViewer Care & Use Guide (PDF*)
1a.ThermaViewer Care & Use Guide (PDF*) for products shipped before 4/15/08.
2. Download the PC interface software (requires a password). This program, available to our registered users, copies stored data to a computer. It can also be used to print out the time-temperature graph, save the data in tabular format as a csv file, and/or save the data in encrypted format, which can only be read or printed with the TView program.
Note: There are two versions of this software. The link above is to software that works with the newer ThermaViewer (Firmware version 1.x.x and above). If your ThermaViewer is an older one with firmware version of 0.3.7.9 or something similar click here
3. Installation guide for Auto Dialer APD-10 4 numbers)
4. Installation guide for Auto Dialer APD-12. (8 numbers-2 channels).
5. Technical Support for auto dialer 858 413-0149 (ask for technical support)
6. The ThermaViewer PC interface cable is 10 feet long and connects the ThermaViewer to a serial port of a PC (Com1-Com9). The ThermaViewer can be disconnected from it's sensors and power source and walked over to a PC to download the data as long as a charged 9vdc battery is in place, or it can be permanently attached to the PC with an straight-through extension cable.
7. The PC interface cable can be extended by adding a straight-through three conductor cable with DB9 connectors. (Cable wiring diagram so you can make your own cable)
8. If your computer only has a USB port for downloading data, a USB to serial port converter can be used. USB Gear is one of many companies who make these adaptors.
9. Quick Start (PDF) guide for installing the ThermaViewer with an auto dialer.
10. The firmware in the ThermaViewer is upgraded by replacing the microprocessor which is in a socket on the PCB board inside the ThermaViewer. This is normally done by sending the ThermaViewer back to factory, however it can be done in the field if the user has experience in replacing chips. This is done at the users risk. Step by step guide.
11. Warranty information. All ThermaViewer® and sensors come with a 1-year replacement warranty. An extended warranty is also available.
12. Installation guide for serial to Ethernet adaptor. Support 416 674-5942
13. Documents of Compliance for CE mark and AUS-NZ
14. What's new
15. Site map
17. Alarm behavior of the ThermaViewer
19. W-9 form (Use print preview and size to 30% before printing)
20. Troubleshooter software (This software when installed on your desktop will download system parameters from a ThermaViewer, saving them in a file on your PC which can be emailed to us for help in determining a problem).
21. Download a copy of the CD which was shipped with the ThermaViewer . Users guide and download software is not included.
22. Slide show presentation on downloading data from the ThermaViewer to your PC
24. Release notes for TView software from version 5.1.1
*If you do not have Adobe Acrobat Reader on your computer, you can download it for free.